Hard Lids Warranty Policy
Ute Covers Direct’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is given by UTE COVER DIRECT Pty Ltd ACN 132 381 090 of 10 Jersey Road Bayswater, VIC 3153 in the State of Victoria Tel: 9262 6999, and is referred to as ‘us’, ‘our’ or ‘Ute Covers Direct’. This warranty is between us and the customer who acquires our goods and / or services, who is referred to as “you” and “your”.
The terms of this warranty form part of Ute Covers Direct General Terms of Service, which are available on our website: www.utecoversdirect.com.au under the ‘About Us’ menu heading.
- What this Warranty Covers
(a) Subject to the exclusions noted in clause 3, this warranty covers:
(i) Roll R Cover for a period of two (2) years from the date of purchase
(ii) Roll R Cover Sports Bar Bracket for a period of one (1) year from the date of Purchase
(iii) Roll R Cover Hardware (remote and receiver, interior lights if applicable) for a period of two (2) year from the date of purchase.
(iv) Seals, Brackets and Locking Hardware for a period of one (1) year from the date of purchase
(v) TailLock for a period of one (1) year from the date of purchase
- How to Make A Warranty Claim
(a) All warranty claims must be made with us via email to sales@utecoversdirect.com.au
(b) A warranty claim must include the following when emailed to us:
(i) Proof of purchase in the form of a receipt or invoice issued by us. This is required to assist us in verifying that the goods were purchased from us, the date of the purchase and to confirm that you are the original purchaser.
(ii) The serial number on the goods that you are making a warranty claim for.
(iii) A clear and concise statement outlining the alleged defect with the goods
(iv) Several photos of the alleged defect. Please note, the photos must:
- be clear so that we can identify any alleged defect/s
- be taken both close-up and from a distance
- be of the entire goods fitted and / or installed to vehicle
- show the points on the vehicle the goods have been fitted and / or installed
(c) Once we have received your warranty claim, either we or one of our authorised dealers will assess your claim and either:
(i) Request that you ship (with insurance) the good(s) back to a location (at your own cost) so that either one of our authorised dealers or us, can further assess the good(s), before making a final decision on whether or not to accept your claim.
Please note that in doing so we reserve the right to charge a reasonable ‘testing fee’ for assessing whether the good(s) are defective; or
(ii) at our absolute discretion determine whether we accept your claim.
(d) If we accept your warranty claim, you must at your own cost, arrange for the good(s) to be returned to the warehouse located at 40 Overseas Dr, Noble Park in the State of Victoria.
The good(s) when returned:
(i) Must be in the same condition as in the photos provided to us in your warranty claim; And Include all manuals, accessories and packaging
(e) Subject to your compliance with clause 2(d), you will be entitled to choose either a refund, repair, exchange or credit. Please advise us of your preference by sending an email to: sales@utecoversdirect.com.au
(f) If you choose an exchange or repair:
(i) You acknowledge that we may repair any good(s) by using, at our discretion, parts and components which are of the same or similar quality, grade and make where we cannot source the original part or component.
(ii) You will be required to pay the costs of having the replacement or repaired good(s) shipped (with insurance) back to you.
- What This Warranty Doesn’t Cover
To the extent permitted by law, this warranty does not cover:
(a) Goods that are not owned by the original purchaser
(b) Goods that we determine in accordance with clause 2(c) as not being defective
(c) Defects to goods where we are not at fault
(d) Goods which have been tampered with and / or improperly modified, altered or repaired
(e) Defects to goods which arise as a result of misuse, which is use other than the intended use for which they were designed
(f) Defects to goods which are the result of:
(i) your negligence;
(ii) damaged caused as result of the goods:
- being installed by an unauthorised installer; or
- repaired by an unauthorised repairer.
(iii) lack of maintenance;
(iv) exposure to extreme temperatures, elements (e.g. Fire and hailstones), damaging chemicals and any other abnormal conditions;
(v) wear and tear (e.g. paint wearing as a result of the Roll R Cover touching the surface of your ute body/tub/tray). Paint wear to your ute tub is normal and is expected with the installation and the use of a lid and is your responsibility. Precautions should be taken by the Ute owner to prevent corrosion from wear and tear of the paint;
(vi) Paint damage which Ute Covers Direct is not responsible for;
(vii) Damage caused by use in four-wheel driving or vibrations from worn or altered UTE suspensions or sound equipment;
(viii) Damage caused by use on corrugated roads, or on road conditions which are considered ‘off road’, ‘outback roads’, ‘remote roads’ or ‘track roads’, or have surface conditions that are ‘uneven’ or in ‘poor in condition’.
(ix) Damage caused by improper transportation of the goods; and
(x) You install or use non-genuine or non-approved parts.
(xi) This Warranty will not apply if the defect or fault has been caused by, contributed to or has been as a result of your failure to properly:
- use the Goods in accordance with the recommendations and instructions, and the capacity and operating limitations, specified on the sticker affixed to the Goods or specified by us or specified by any documentation we may provide you (including electronically) from time to time; or
- care and maintain the Goods including (but not limited to) complying with the Care and Maintenance Instructions found on the sticker affixed to the Goods or described in the attachment to this Warranty, including any care and maintenance instructions specified in any documentation we may provide you (including electronically) from time to time.
- Other Matters
(a) We reserve our rights, at any time, to withdraw our acceptance of a warranty claim, in the event we are presented or come across new information in relation to your claim, which confirms in our reasonable belief, you are not eligible or entitled to a warranty claim.
(b) If you wish to use your vehicle ‘off road’ or on ‘corrugated roads’, ‘outback roads’, ‘remote roads’ or ‘track roads’, or upon surface conditions that are ‘uneven’ or ‘poor in condition’, then you should seek expert advice to have any necessary modifications made to your vehicle or the product (e.g. strengthening) to avoid damage, however, in these circumstances, (to the extent permitted by law) this warranty will not cover you if you make any modifications and/or if any damage is caused from your use of your vehicle on the above listed road types and surface conditions.
THIS SECTION MUST BE COMPLETED BY AN AUTHORISED INSTALLER AT TIME OF INSTALLATION. INSTALLATION BY UNAUTHORISEDINSTALLERWILL VOID THIS WARRANTY.
Vehicle Model: ____________________________________________________________
Vehicle Registration Number: _________________________________________________
Date of Purchase: __________ / __________ / __________
Sold By (Resellers Company Name): ___________________________________________
Name of Authorised Installer: __________________________________________________
Roll R Cover Serial Number: __________________________________________________
Vehicle Mileage (Km): _______________________________________________________
Date of Installation: __________ / __________ / __________
Signature of Authorised Installer: _______________________________________________
Name of Customer: _________________________________________________________
Signature of Customer: ______________________________________________________